Short-term rental compliance for Canadian municipalities

End-to-End Short Term Rental Compliance

Licensing, 24/7 Hotline, Compliance Monitoring and Tax Monitoring for Canadian municipalities and regional districts.

Book a walkthrough

Book a walkthrough

Call 1-866-STR-LINE

app.strwatch.caSample data
Overview
What needs attention today. Rolling 30 days.
?
3−2
Renewal date past due · vs previous 30 days
?
4−9
Notified, no resolution · vs previous 30 days
?
10
No permit number (excl. B&B)
?
92%+11 pts
Resolved within 4h · 46 routed · vs previous 30 days
Needs attention
Matched automatically — needs checking
SW-20260903-0061already reported
Matched automatically · Unit 4, 1010 Alder St
Permits expired
218 Ridge WayJan 29, 2026
745 Westridge CresJan 29, 2026
2051 Sifton RdJan 29, 2026
No response complaints
SW-20260903-0061Sep 3, 2026
Recent incidents
1740 12th Ave
Noise
No response
Sep 3, 2026
Unit 4, 1010 Alder St
Party
Awaiting response
Sep 2, 2026
218 Ridge Way
Parking
Resolved
Sep 2, 2026
745 Westridge Cres
Noise
Resolved
Sep 1, 2026
2051 Sifton Rd
Garbage
No issue found
Aug 31, 2026

Licensing

Applications, renewals and permits, online.

app.strwatch.ca/properties
Properties
1 expired permit · 2 flagged as repeat offenders · Registered properties in your jurisdiction. 85 total.
Add property
Property
Permit
Complaints
Last 30 days
Occupancy
Flag
Actions
1740 12th Ave
1740 12th Ave
S170210.01
Expires Oct 8, 2028
11
6
10 / 10
Repeat offender
Deactivate
Unit 4, 1010 Alder St
1010 Alder St, Unit 4
—
4
2
Not published
Repeat offender
Deactivate
218 Ridge Way
218 Ridge Way
S174340.01
Expired Jan 29, 2026
1
0
8 / 8
Deactivate
1502 Lakeshore Dr
1502 Lakeshore Dr
S248243.01
Expires Feb 19, 2029
1
0
6 / 6
Deactivate
33 Pine Ridge Way
Pine Ridge Way, Unit 33
S139008.01
Expires Feb 13, 2028
0
0
— / 2
Deactivate
1602 Lower Lakeview Ln
1602 Lower Lakeview Ln
S263096.01
Expires Sep 10, 2027
0
0
9 / 9
Deactivate

24/7 Hotline

An agent answers every call, any hour.

app.strwatch.ca/incidents
Incidents
Every complaint for your jurisdiction. Filter by status and date.
Matched automatically — needs checking (1)
Matched by the AI and already sent to the property’s contacts. If a match is wrong, flagging it stops the report to the municipality — but only before the deadline shown.
SW-20260903-0061 · Noise3h 12m left to flag
Caller said: Unit 4, Alder Court, 1010 Alder St
Routed to: 1010 Alder St, Unit 4
Why: Unit number and street match a registered property; the building name “Alder Court” is not in any registered address. (high)
CorrectWrong propertyIf correct, remember this building name (optional)
38All1Needs review29Resolved2Ongoing4No response1No issue0Unmatched1Awaiting
Case
Address
Type
Status
Received
Routed
SW-20260903-0061
1740 12th Ave
Noise
No response
Sep 3, 2026
Sep 3, 2026
SW-20260902-0060
Unit 4, 1010 Alder St
Party
Awaiting response
Sep 2, 2026
Sep 2, 2026
SW-20260902-0059
218 Ridge Way
Parking
Resolved
Sep 2, 2026
Sep 2, 2026
SW-20260901-0058
745 Westridge Cres
Noise
Resolved
Sep 1, 2026
Sep 1, 2026
SW-20260831-0057
2051 Sifton Rd
Garbage
No issue found
Aug 31, 2026
Aug 31, 2026
SW-20260830-0056
1502 Lakeshore Dr
Occupancy
Resolved
Aug 30, 2026
Aug 30, 2026

Compliance Monitoring

Every listing in the district, checked.

app.strwatch.ca/listings
Listing compliance
Every listing advertised in your jurisdiction, checked against the permit register.
Valid permit?
190
Number matches an active permit
Invalid number?
121+6
Number shown does not match any permit
No permit number?
10
Excluding B&B
Exempt?
2
B&B or hotel
Valid (190)Invalid (121)No number (10)Exempt (2)
+−
Listing
Platform
Number shown
Check
Matched to
Lakeside loft with hot tub
Airbnb
S170210.01
Valid
1740 12th Ave
Mountain-view condo · sleeps 8
Vrbo
S1702
Invalid
Unmatched — number invalid
Cozy suite steps from the lake
Airbnb
—
No number
No permit number
Alder Court unit 4
Airbnb
S238844.01
Invalid
Permit expired Jan 29
Family chalet, Westridge
Airbnb
S174340.01
Valid
218 Ridge Way
Downtown B&B — two rooms
Booking.com
Exempt
Exempt
B&B exemption

Tax Monitoring

What is owed, beside what came in.

app.strwatch.ca/tax
Accommodation tax
What the district should be collecting, against what has actually been remitted.
Registered remitters?
184
Permitted properties expected to remit
Nights sold?
12,480+8%
Observed across platforms · this quarter
Estimated tax due?
$214.9k
3% MRDT on estimated room revenue
Remitted to date?
$178.4k−$36.5k
Gap against the estimate
Estimated vs remitted
EstimatedRemitted
Rolling eight quarters · municipal & regional district tax
Q4 24
Q1 25
Q2 25
Q3 25
Q4 25
Q1 26
Q2 26
Q3 26
Reconciliation by property
Export for audit
Property
Permit
Nights
Est. due
Remitted
Status
1740 12th Ave
S170210.01
142
$1,839
$1,839
Reconciled
Unit 4, 1010 Alder St
S238844.01
118
$1,323
$0
Not remitted
218 Ridge Way
S174340.01
96
$1,161
$980
Short $181
2051 Sifton Rd
No permit
74
$897
$0
Not remitted
745 Westridge Cres
S171188.01
88
$1,056
$1,056
Reconciled
Downtown B&B
Exempt
—
—
—
Exempt

WHAT IS INCLUDED

Pick a product. See everything in it.

New applicationsRenewalsExpiring permitsOccupancy limitsRepeat offendersExemptionsTransfers
Apply and renew online.
A public form that carries last year’s answers forward and asks only what changed. Owners finish it in minutes; staff review it in the same portal that holds the complaints.
2026 application
Bedrooms4
Max occupancy10
Parking3
2027 renewalPre-filled
Bedrooms4
Max occupancy10
Parking2 ·changed
One register.
Every permit with its number, expiry, permitted occupancy and complaint history in one place.
Permit register184 properties
1740 12th AveS170210.01Active
Unit 4, 1010 AlderS238844.01Expired
218 Ridge WayS174340.01Active
Expiries surface themselves.
A permit that lapses appears on the overview the same day, before anyone goes looking.
March 20271 lapsing
MTWTFSS
8910111213141516171819202122232425262728
S238844.01 lapses — on the overview that morning
Repeat offenders, flagged.
Properties that keep drawing complaints are marked on the register automatically.
1010 Alder St · complaintsFlagged
2Q4
4Q1
7Q2
11Q3
Decisions that hold up.
Licensing and enforcement rest on a documented history rather than recollection.
1740 12th Ave
LicenceS170210.01 · active
Complaints3 this season
Tax$1,839 remitted

24/7 HOTLINE

How a call is handled.

Follow a call from complaint to closed record.

STEP 1 OF 501:42

A neighbour calls.

A resident reports a party two doors down. An agent answers in under thirty seconds — no voicemail, no callback queue.

Incoming callLine open
1‑866‑STR‑LINE
District of Lakeview · answered in 18 seconds
ReportedNoise · music and voices outdoors
Near1740 12th Ave
Select any step to explore the call.

REPORT AN ISSUE

Report an issue.

CALL THE HOTLINE

1-866-STR-LINE

1-866-STR-LINE

ANSWERED 24/7

Answered by an agent, any hour of the year.

REPORT ONLINE

Submit a report online

Any hour, any device.

Report an issue online

Report an issue online

ROLE-BASED ACCESS

Everyone sees exactly what they should. Nothing more.

01
Residents
See confirmation that their report was received and is being acted on.
Submission confirmation
Status updates on request
Any property or operator detail

PRODUCT BUNDLES

Choose your bundle.

Three bundles. Choose the products your municipality needs.

Essential

$45/listing

3 products included
  • Licensing
  • Compliance Monitoring
  • 24/7 Hotline
Book a walkthrough

Complete

$60/listing

All 4 products included
  • Licensing
  • Compliance Monitoring
  • 24/7 Hotline
  • Tax Monitoring
Book a walkthrough

SECURITY, PRIVACY & DATA RESIDENCY

Data residency and privacy.

Canadian data residency

Stored and processed in Canadian data centres.

PIPEDA compliance

Handled in accordance with PIPEDA and provincial privacy law.

FOIPPA-aligned for BC

Aligned with FOIPPA requirements for BC municipalities.

Complainant identity protection

Never shared with property managers or contacts.

Retention set by your district

Retained to your district’s records schedule.

Procurement-ready documentation

Available for legal and procurement review on request.

DISTRICT BRIEFING

Book a walkthrough.

Thirty minutes with your staff, across all four products.

Book a walkthrough

Download the overview

GETTING STARTED

Frequently asked questions.