The line · 1-866-STR-LINE · answered 24/7
One number for every short-term rental complaint in your district.
Residents call one line, any hour. An agent answers, opens a case against the address, and reaches the property’s responsible contact within minutes. Your staff see all of it in the portal — that night or the next morning.
What happens when someone calls
From the first ring to a closed case.
1
Answered in under thirty seconds
An agent picks up any hour of the year, in English or French. The caller stays anonymous to the property.
2
A case is opened against the address
The address is matched to your Licensing records before the call ends. If the match is uncertain, staff see why and can correct it within four hours.
3
The responsible contact is reached
The property’s responsible contact is notified by text and email with the complaint and the action required. Delivery is recorded.
4
Confirmed and closed on the record
The agent follows up, the outcome is logged, and the case joins the property’s history in the portal your staff already use.
District briefing
See the line and the portal together, on your own district’s data.
A forty-minute walkthrough for bylaw staff, CAOs and council. Privacy, security and data-residency documentation is available for procurement review on request.